Tentative Agenda:
I. Introductions
Travel & Attractions Component President, Megan Hazzard, Henrico Sports & Entertainment Authority
Travel & Attractions Component Vice President, Judy Winslow, Smithfield & Isle of Wight Tourism
II. Speaker Presentation - Lily Herbert, TourismWorks
Experience Design - Intentional Design to Optimize Your Visitor Journey
This session will dive into the key components of a visitor journey at a site, business, or destination and how to optimize each component to make meaningful and memorable visitor experiences, with examples and best practices.
III. Q&A
IV. Group Discussion
V. Conclusion
Featured Speaker:
Lily Herbert is the Program Manager for TourismWORKS, where she supports destinations, businesses, and organizations in turning tourism ideas into practical, implementation-ready actions. With an MA in Hospitality & Tourism and over a decade of experience across hospitality and research, she blends real-world insight with strategy to support sustainable, community-driven tourism development.
TourismWORKS is dedicated to helping destinations, sites and businesses achieve their goals by breaking tourism and the visitor economy into bite-sized, manageable actions. Our tailored programs, mentors and flexible staffing solutions help you fill capacity gaps and harness the power of tourism to drive positive economic, social, and environmental outcomes.
Registration closes 5:00 PM on July 15th, 2026
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