Front Desk Supervisor
Come join our team at Residence Inn Arlington Rosslyn!
We are looking for a Front Desk Supervisor that is passionate about serving others to join and help lead our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests' overall experience. At Residence Inn Arlington Rosslyn, we cherish and treat everyone with respect. If you have a proactive, enthusiastic, responsible personality- this role is ideal for you! If you are ready to start or advance your career in the hotel industry, we would love to meet you!
Our guests' first impression starts with you! As a Front Desk Supervisor, you will be welcoming our guests to the hotel, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience stay.
Position Summary
Responsible for overseeing all Front Desk operations, ensuring smooth and efficient service delivery to guests. This position requires availability for various shifts, including morning (AM), evening (PM), and overnight audit shifts, to maintain consistent guest satisfaction and operational excellence. The role involves supervising staff, handling guest inquiries, and ensuring that all front desk procedures are followed accurately.
Essential Functions
- Supervise the operations of the Front Desk.
- Maintain the highest productivity, employee morale, and guest service as possible.
- Ensure that all hotel policies and procedures are followed.
- Assist Front Office Manager in training employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
- Check guests in and out of the hotel according to hotel and/or brand standards.
- Inform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.
- Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
- Take, modify, and cancel guestroom reservations.
- Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
- Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
- Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
- Maintain cleanliness of the Front Office area.
- Take, modify, and cancel guestroom reservations.
- Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.
Additional Responsibilities
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience
- Must have 2 years previous hotel front desk experience.
- Fosse experience a must.
Skills and Abilities
- Ability to stand for extended periods.
- Capability to thrive in a fast-paced environment.
- Skill in maintaining control and composure in challenging situations, demonstrating good judgment.
- Strong communication and interpersonal skills.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.