Your Focus 

• Immediately greet guests and offer to assist with their needs. 
• Register and assign guests to hotel rooms. 
• Establish methods of payment and verify credit. 
• Make and confirm reservations. 
• Compute bills, collect payments, and make change for guests. 
• Transmit and receive messages, using telephones or the PMS system. 
• Respond to guest requests in a timely manner. 
• Receive and resolve guest complaints, elevating to supervisor if necessary. 
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. 
• Perform bookkeeping activities, such as balancing accounts and conducting audits. 
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. 
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. 
• Ensure overall guest satisfaction. 
• Perform other duties as requested by management. 

Your Background and Skill 

• High School diploma or equivalent preferred. 
• Previous customer service experience or equivalent training required. 
• Knowledge of PMS systems preferred. 

Please apply here: www.hhmhotels.com